Terms And Conditions
We realize that there are several cases when you need to return an item to
Please include a copy of the invoice along with a brief statement of the problem when returning an item. We cannot accept items for return after 30 days of invoice date under any circumstances.
There is a 15% restocking fee
To return merchandise, call TRI COUNTY Customer Service at 1-909-880-9555 and request for a Return Merchandise Authorization (RMA). Please ask the RMA Acknowledgement to be sent to you so that it can be included with your package.
Cancellation fees may apply on quoted volume, customized, or non-catalog orders.
Customized orders including fabricated, special order
If your package arrived damaged in transit, please note the damage next to your signature at that time of delivery. If your package had concealed damage, please call 1-909-880-9555 within 2 business days of receipt.
If you receive an item that is defective, please call 1-909-880-9555. We will advise you further that how to proceed. Please note, some items carry a manufacturer’s warranty and require that you contact
Shortages and Fulfillment Errors
If your order arrived short an item at the time of delivery, please note the shortage next to your signature. If you notice a shortage upon opening your package or if your order was fulfilled incorrectly, please call 1-909-880-9555 within 2 business days of receipt.
Warranty items are non-returnable.
Non-stock items and volume purchases are non-returnable.